How can we help you?

USA: 3–7 days

UK: 5–12 days

Canada: 8–14 days

International: 7–21 days

There is also a 2–4 day production time for each case.

Depending on where you live, our phone cases will ship from one of the following countries, allowing for faster delivery times: USA, Italy, Germany, United Kingdom, South Korea, and Australia.

USA: 1–2 weeks

Outside of USA: around 2–4 weeks

There is also a 1–3 day processing time for each order and a 2–4 day printing time for custom products.

If your order hasn't arrived at the estimated time, please contact our support.

You can track your order on our contact page or by replying to your order confirmation email.

Any claims for misprinted, damaged, or defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If the product you receive comes with manufacturing defects, buyers are entitled to request a product replacement within 20 days of receiving the item. To request a replacement, please email photographic evidence of the product's manufacturing defects to admin@thetravelbible.com. If accepted, we will offer a replacement or a refund. To receive a refund you must return the case or product to our warehouse in Canada (excludes customizable products).

You are allowed to make changes to orders placed within 24 hours of making your purchase, and before the order is fulfilled. Additional charges may apply for changes made after 24 hours.

Refunds will be given if there is an error with the product or printing, or under special circumstances if the customer is not happy with the product. Refunds only cover the cost of the product and not shipping costs, unless the product is returned to us. We will not cover the shipping costs for returned items unless there is a defect or it is a damaged item. We offer 30-day satisfaction and refunds on all non-customizable products.

If the package was marked as delivered by the carrier but the customer reports they have yet to receive it, The Travel Bible won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made but the package was left in an unexpected location at the customer's address. Please reach out to the carrier and inquire if any additional details were left by the delivery person (e.g., "Left under the table on the back porch").

If you have not received the product, you must contact us within 3 months of placing the order, otherwise a refund or reshipment will not be provided.

We accept most payment methods including Visa, Mastercard, and American Express. We also accept PayPal. If your payment option isn't available, please contact us at admin@thetravelbible.com and we'll be happy to assist you.

Shipments outside of the USA may incur customs fees depending on the destination country, including VAT. Usually we pay these fees upfront, but not always. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees, unless they have already been paid for on our site.

We do not charge VAT for the European Union, so you may be responsible to pay this yourself when the product is delivered.

For Australia we must charge 10% for all products imported into Australia in accordance with Australian law.

Since our company is registered in Canada, we charge tax to Canadian residents only.

While you're in the customizer, you can save your design to your browser by clicking the save icon. The design can then be loaded using the load button underneath it.

Not to worry — as long as you customized the phone case and added it to cart it will be there. You can also click "re-edit" in the shopping cart or checkout page to see that your design loads on the customize page.

We don't have stamps for every city in the world. To get around this we've added "blank" stamps to most countries. You can add the city name by selecting "DATES" in the top of the customizer then manually entering the city name.

In most cases we're happy to add new stamps for you — if you scan and send us your passport, we can use stamps from there.

While you're in the customizer, go to the "Backgrounds" section. You can also go to "Stamps" in the top section and select BACKGROUNDS. From there you can select your background. It may take a moment to load. You can resize the background by dragging the icon in the bottom right of the background.

Actually, we offer cases for almost all phone types — but these will be the soft silicon types, not the hard or tough cases. If you'd like one, just send a message to admin@thetravelbible.com with your phone type and we'll set up a case for you!

Any text or design close to the camera or close to the edge of the case may be cut off. There may be about a 5–10 mm difference in either direction due to the printing process and cannot be perfect every time.

We will customize a product for you with passport stamps, stickers, etc. if you're unable to. We provide one design — additional designs cost extra ($5 per design). If you are not happy with the design and require a refund, there will be a $5 customization fee.